Terms and Conditions

You agree to be CHARGED if items are not rinsed after use or if Classic Crockery Event Hire have to re-pack items, if more than 30 minutes is spent on site (unless specific instructions have been agreed in the notes section of the contract) or items are damaged / missing. You agree that items are not returned until they are at our warehouse and have been checked by a member of our specially trained staff.

Social Distancing and the use of PPE

Both parties agree that UK Government guidelines will be followed to ensure the safety of all staff, guests and members of our families.

You agree that Classic Crockery Event Hire are providing a “Service” and not selling you goods. These terms and conditions apply to a Hirer who order’s online, in person, by email or over the telephone. By paying the part or all of the hire charge you the Hire, the bank account holder or the Payment Card Holder are agreeing to these terms and conditions and authorise (DG Trading Limited) Classic Crockery Event Hire to debit the payment card provided to cover any charges and subsequent financial losses that apply. If subsequent charges are not paid then the hirer agrees to pay all costs incurred including any administration charges. As your order is bespoke and we select items to create a bespoke package for you, you are not covered by the distance selling regulations.

The standard rental period is between 1 to 4 days, if you require the items for longer this is counted as more than one rental period and may not normally exceed 30 days. Unauthorised extensions to the rental period will be charged at the current rates plus a daily £50 penalty. The minimum charge for any rental is £200.00 between Monday – Friday 0700 – 1800 and 0700 – 1300 on a Saturday and £500 at any other time plus Delivery / Collection and VAT.

Time Slots for Deliveries and Collections

We ask that the venue and your representative is available to meet our Team during the delivery or collection as you are liable for the items hired from us. A delivery and collection time slot will be specified in your contract. If you have a particular time when we must be on-site to deliver or collect this will be noted, however with any time specified we can only give you our “Best Intentions” to adhere to it. Factors beyond our control may affect the delivery / collection time specified such as Police Incidents, Road Closures, Traffic issues, previous jobs and our vehicles that mean we cannot make the requested time slot. Classic Crockery Event Hire will not be held liable for any charges you may incur in relation to our delivery or collection.

Reduction of Order Value

Only when a deposit is paid, you have secured all of the items listed in your quotation. It is not possible to remove items from or change your order after the deposit has been paid. If you wish to add more items over and above your original order we will check the availability but cannot guarantee they will be available.

Delivery and Collection

Classic Crockery Event Hire will deliver and collect all items to an address of your choice, the cost of this service is based on the distance by road between our warehouse and the delivery address and includes the any charges such as the London Congestion Charge where applicable. The transport costs are based on the location and the time of the delivery and collection, please remember we have to do 4 trips, two to deliver there and back and the same to collect from you.

The Hirer is welcome to collect and return items to our warehouse Monday to Friday 0830 to 1500. We cannot accept customer returns at our warehouse outside of these times or on a Saturday, Sunday or on a Bank Holiday.

Our standard delivery or collection time on site is 30 minutes, if our driver and vehicle are required to wait for or are on site for more than 30 minutes we charge £15 per 15 minutes. We cannot drive our vans on un-made roads, tracks or fields unless the Hirer gives express permission for us to do so however, if our vehicles get stuck on site the Hirer is liable for the vehicle recovery charges at cost plus a 15% administration charge and our drivers waiting time at £15 per 15 minutes plus any damages payable by Classic Crockery Event Hire to subsequent customers who are expecting deliveries or collections. The fact other vehicles have driven on the land before is no defence.

There must be someone present for both the delivery to sign and receive the goods. Once the delivery note is signed, the hirer is accepting that all the goods are in good conditions and ready to use. If there are any concerns regarding the suitability, conditions or performance of the goods hired, Classic Crockery Event Hire should be notified immediately. If Classic Crockery Event Hire is notified after the equipment has been used, we will not take it into consideration.

A Hirer who wishes to have goods delivered / collected within London Congestion Charge and or the Low Emissions zone are charged at the prevailing rates. If parking charges or fines are incurred by our delivery / collection vehicle these will be charged to you plus a 15% administration charge.

Cancellation Policy

When a Hirer confirms that they wish to hire items by paying a deposit, they agree to the terms and conditions of hire. Classic Crockery Event Hire are offering a service by hiring you the items, for clarity they do not sell goods.

For clarity the initial hire charge only includes hire fees, the delivery and washing up charges are contained in the balance of the fee paid.

1. When you agree to the hire the items, a 50% of the hire charge is payable, this is not refundable.

2. If you have paid the full amount due and you cancel the hire up to 7 days before the event then you will not be refunded the initial 50% hire charge but you will be refunded the remaining hire fee (including the delivery / collection and washing up charges) plus any damage deposit, if these have been paid.

3. If the order is cancelled within 12 hours during the hire period or the order has been fully or partially unloaded on site the full amount is due including delivery and washing up. If the van has left site then the collection fee is to be paid.

All cancellations must be confirmed by email to be counted as authorised. If you have previously paid a fee and cancelled the items hired this is counted as closed. The lost deposit cannot be used against any subsequent orders.

If the Hirer wishes to discuss an order, please call us on 0203 095 9818 and email us at hire@classiccrockery.co.uk as soon as possible. No variations to a hire or delivery or collection arrangements can be taken by warehouse staff or drivers.

Item Substitution

We hire some items that are one off or are of a unique nature. If you have hired one of these items and they are damaged or lost, we will contact you and offer a similar item if available. If you are not satisfied with the substitution we will refund you for the hire cost of the item. No other compensation will be payable by Classic Crockery Event Hire.

Classic Crockery Event Hire agrees to rent items to the Hirer for the period stated in the rental agreement. The rented items shall at all times remain the property of Classic Crockery Event Hire. The Hirer must insure the rented items as the Hirer is liable and responsible for the items during the rental period that commences from the time the items are collected by the Hirer or delivered to the Hirer by a representative of Classic Crockery Event Hire. The hire period finishes when the goods are returned by the Hirer and checked by Classic Crockery Event Hire at their warehouse. For the avoidance of doubt, items are not counted as returned until Classic Crockery Event Hire have checked them for damage at their warehouse. In this case a signature does not count as the items being returned and checked to Classic Crockery Event Hire and you accept charges may still apply.

When the items are delivered to the Hirer, the Hirer shall inspect the items and sign Classic Crockery Event Hire’s delivery note or a photograph will be taken. In the event of any missing or damaged items, the Hirer shall note this on the delivery note and contact us on 0203 095 9818 immediately. If the Hirer fails to do this, the items will be deemed to have been delivered or collected from our warehouse in a clean and undamaged condition. If no one is available to check the items, again the items will be deemed to have been delivered in a clean and undamaged condition. Our vehicles and drivers have GPS trackers fitted to them and use cameras which will act as proof of delivery should a signature not be available.

When Classic Crockery Event Hire collects the rented goods, they should be properly packed in the boxes they were delivered in. If Classic Crockery Event Hire feels the items are not safe for transit and has to re-pack the items, this will incur additional charges of £15 per 15 minutes. Please use the packaging supplied.

Wash Up Service

We charge 20% of the rental fee to clean certain items hired e.g. Tables, Crockery, Cutlery, Glassware, Candelabra, Linen and Seat Pads. We may charge you extra to remove any “additional” items that are attached to our items such as candle wax (please use a plastic scraper to remove was from items) flowers, tags, stickers, tape, floor protectors. staples, ribbons etc.

To save you money, it is mandatory that all items are rinsed to remove food and drink after use. You can hire a fresh water bowser if the site does not have any running water.

1. Food and drink on crockery, cutlery and glassware, once it dried it can damage the items.

2. Some foods stain crockery, especially if they contain colour additives, oils or acids e.g. turmeric, balsamic vinegar or lemon.

Dirty items with dried food on them needs to be washed for longer at a higher temperatures which risks damaging the items. We have very high hygiene standards, which involves us using softened and multi stage filtered water to wash items to ensure they are clean and ready for the next customer.

Damage Deposit

A damage deposit is charged prior to the hire, the deposit is used to pay for any damaged or lost items once they have been returned and checked at our warehouse. The damage deposit is based on the value of the items hired and ranges from £200 or 20% of the net hire charge. The Hirer will be informed if there is any damage, missing or substituted items, including packaging, cages and boxes. The replacement cost for missing and or damaged items, cages, crates and packaging is payable by the Hirer. The retail cost of each item will be deducted from the Hirers deposit or the card provided for the damage deposit. You the Hirer and the card owner are liable for any charges and give Classic Crockery Event Hire permission to collect any monies owed from the card provided. The Hirer and the card owner agree to these terms and conditions when the order is placed.

Interest at the rate of 4% a year above the base lending rate of National Westminster Bank Plc will be added to any monies owed if the invoice is not paid within 30 days.

On demand,the hirer will pay Classic Crockery Event Hire’s costs, including reasonable legal fees where permitted by law, incurred in collecting payments due from Hirer under the Agreement. Value added tax and all other taxes and levies on any of the charges listed above, as appropriate. The Hirer is responsible for all charges, even if they have asked someone else to be responsible for them e.g. a caterer, hotel, party planner or venue. The Hirer and card owner agree to pay reasonable fees owed to Classic Crockery Event Hire including charges due as a result of financial loss.


Classic Crockery Event Hire’s total Liability to the Hirer under and/or arising in relation to any agreement shall not exceed 2 times the amount of the Rental and charges for Services (if any) under that agreement or the sum of £500 whichever is the higher. The Hirer will indemnify Classic Crockery Event Hire against any claims made for damage to person or property.

Classic Crockery Event Hire shall have no Liability to the Hirer if, without just cause, any monies due in respect of the rented items have not been paid in full by the due date for payment.

Nothing in this Contract shall exclude or limit the Liability of the Supplier for death or personal injury due to the Supplier’s negligence nor exclude or limit any other type of Liability which it is not permitted to exclude or limit as a matter of law.

Any defective rented goods must be returned to the Supplier for inspection if requested by the Supplier before the Supplier will have any Liability for defective Hired Items.

Governing law

The Agreement is governed by the laws of England. Any dispute may be submitted to the non-exclusive jurisdiction of the English courts. If any provision of this Agreement is or becomes invalid or unenforceable the remaining provisions shall not be affected.

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