How it works

Step 1: Browse our online catalogue 

Choose a product from our extensive collection under “Rental Collection” on our website. 

We have hundreds of products to choose from. Whether you have particular theme or style for your event, the combinations are endless. 

Step 2: Select your rentals

Add all the items you would like for your event to your ‘wishlist’ basket to receive pricing information of the hire. When proceeding to the next steps, please make sure to provide us with a full delivery and collection address, dates and times, information about accessing the venue (e.g. delivery on the first floor or any other special access we should be aware of).

Please note, all the prices are published on our website and covers a standard hire rate of 1- 4 days. If you require the equipment more than the standard period of hire, another period will be charged.


Step 3: Submit your ‘wishlist’ quote

If you are still unsure of an item of two, then don’t worry! We won’t ask for a payment at this time. However, as soon as you submit, our sales team will receive your quote, check availability and calculate the delivery and collection costs.

Our sales team usually replies within 48 working hours. Our office is open Monday-Friday from 10am-4pm.

Please note we have a minimum order to where we deliver and collect which vary by the mileage, the further we go the larger should be the order as it is not viable for us to transport as the cost of transportation may exceed the hire of the goods.

Step 4: Confirm and reserve

Once you received a quotation back from our sales team via email, if you wish to book the order we will require a deposit of 50% (non-refundable) of the total payable. Until the deposit has been made, none of the items or slots is confirmed. 

Payment can be made by BACS or by calling the office to pay by card on 0203 095 9818. The final balance is payable 5 days before the delivery date. We will require the full payment and damage/loss deposit before we deliver the goods.

Step 5: Delivery and return

You have the option to pick up and return your order from our warehouse in Feltham, West London or we can deliver and collect depending on the mileage. If you are collecting from our warehouse, it is open Monday-Friday from 8.30am-4pm. Unfortunately, we cannot accept any return outside of these time or on a Saturday, Sunday or on a bank holiday. 

If we are delivering and collecting, we use our own 3.5 Tonnes vans and measure 2.5 mt wide and 3.2 mt high vans to deliver and collect the goods.

Our standard delivery/collection times are Monday to Friday from 8 am until 6 pm. We do deliver/collect outside of these days and times, but extra charges will apply. We need to give a min order 2 hours slots, but we try our very best to accommodate certain time restrictions, as we are aware that certain venues have strict time slots.

If you would like to discuss this further with the team, please email us on uk or on 0203 095 9818 during office hours Monday-Friday from 10am-4pm.

Days leading up to your event.

 Step 1: Making adjustments to your order

Once you have paid your non-refundable deposit to secure the order, we accept small tweaks to the order but don’t accept all of the items/quantities to be removed from the order. 

We understand that there will be minor changes to the amounts depending on the number of the guests, but we do not accept drastic changes, as they would have been allocated especially for you. Any small changes are allowed until five days before the delivery date.


 Step 2: Final payments

To release the goods to be delivered or picked, we require the final balance and damage/loss deposit to be paid. We also require the contract to be signed and a copy sent back to us via email. This can be done by taking a picture or scanning it back to us. This is all required prior to the delivery or pick up date.

If there are any final delivery and collection requirements we should be aware of, please inform the office immediately prior to the delivery date.

If you would like to discuss this further with the team, please email us on uk or on 0203 095 9818 during office hours Monday-Friday from 10am-4pm.


Day of delivery and pick up

 Step 1: Delivery of your order

Our standard delivery/collection charges are for a ground floor, door-to-door service.

Our drivers and helpers will deliver the goods in a safe and convenient area on the ground floor. Please note, the majority of our items are delivered in cages, so please advise the office if there will be storage space at the venue for the drivers to leave the cages.

All the equipment is provided in special catering boxes, clean and ready to use.

When you receive your order, please check all equipment before use and report any shortfall or damage by telephone or by email as shown on our documentation. A 24-hrs (timed) answer service is available to inform of any deficiencies.

Please note, as you are the hirer of the equipment you responsible for all equipment hired from Classic Crockery, from the time of delivery right through the return of the goods.


 Step 2: Pick up of your order

When picking up the order from our warehouse, please make sure to have the following ready at arrival. If someone is picking your order on your behalf, please contact the office to provide their contact details. This is for security purposes so that we are providing the right order to the right person. 

  • Order reference number and name of the hirer
  • A valid form of photo ID to check identification: passport, drivers licence, National ID from the EU or from the Home Office. Please contact our sales team for more information.
  • A suitable vehicle to transport the goods safely and securely.
Please note, as you are the hirer of the equipment you responsible for all equipment hired from Classic Crockery, from the time of picking up right through the return of the goods.


After your event

 Step 1: Return of your order

If we are collecting, on the day of collection, all table and chairs must be stacked and stored in the manner in which they were left for you. Crockery, cutlery, glassware and tableware must be free from food and debris and packed into the proper containers, as when delivered. The same will apply for props and other items provided.

All the equipment should be made ready and put in the same location as it was delivered unless other arrangements have been made in advance with the office team.

Please note, charges will apply for the time taken to locate, dismantle or pack any items.

If you dropping your order, please make sure that all of the items are packed in the boxes provided to avoid any breakages.


 Step 2: Your order is returned and checked

When the items are returned, our staff will check for any damages or losses.

Any items that are found to be broken, missing or damaged will be charged to you. The replacements rates are displayed on your contract of hire. We will charge the replacement value and deduct it from the damage/loss deposit.

If there are no damages or losses, your damage/loss deposit will be returned to you.



All hires are subject to our Terms & Conditions of Hire

All Hirers are required to make themselves familiar with the Terms & Conditions of Hire, a signed copy of which must be given to Classic Crockery prior to the commencement of the hire period.

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