How does the hire work?
Choose a product from our extensive collection under “Rental Collection” on our website. You can order online by adding the items in the basket (which acts as wish list), by phone or sending us a list of products by email. Please tell us about :
Delivery and collection DATES and TIMES
FULL ADDRESS of your event
TYPE OF VENUE ACCESS (e.g. if any floors or special access we should be aware of)
As soon as we receive all the information, check the availability and full costs our staff will reply to you usually within 24 hours or if very busy within 48 hours during office hours (Monday-Friday 9am-5pm).
We are available during our office hours Monday to Friday from 9 am and 5 pm
How much does the hire cost?
All the prices are published on our website and covers a standard hire rate of 1- 4 days. If you require the equipment more than the standard period of hire, another period will be charged.
Do you charge for delivery and collection?
Yes, we do, but it depends on the location, type of access, etc.
We use our own 3.5 Tonnes vans and measure 2.5 mt wide and 3.2 mt high vans to deliver and collect the goods.
Our standard delivery/collection times are Monday to Friday from 8 am until 6 pm. We do deliver/collect outside of these days and times, but extra charges will apply. We need to give a min order 2 hours slots, but we try our very best to accommodate certain time restrictions, as we are aware that certain venues have strict time slots.
Please call the office to discuss further.
How to book and confirm an order?
To book the order we will require a deposit of 50% (non-refundable) of the total payable. Until the deposit has been made, none of the items or slots is confirmed. PaymentÂ can be made by BACS or by calling the office to pay by card. The final balance is payable 5 days before the delivery date. We will require the full payment before we deliver the goods.
What about changes to my order?
If you wish to cancel or alter the order, we require three working days notice prior the delivery or collection of the equipment to make the amendments. In the case of order cancellation, the deposit paid will be not refunded back, as we specifically allocated to goods to you.
Once a deposit has been paid to secure the items, we accept small tweaks to the order but don’t accept all of the items/quantities to be removed from the order. We understand that there will be minor changes to the amounts depending on the number of the guests, but we do not accept drastic changes, as they would have been allocated especially for you. Any small changes are allowed until five days before the delivery date.
What happens when the delivery arrives?
Our standard delivery/collection charges are for a ground floor, door-to-door service.
Our drivers and helpers will deliver the goods in a safe and convenient area on the ground floor. Please note, the majority of our items are delivered in cages, so please advise the office if there will be storage space at the venue for the drivers to leave the cages.
All the equipment is provided in special catering boxes, clean and ready to use.
Please check all equipment before use and report any shortfall or damage by telephone or by email as shown on our documentation. A 24-hrs (timed) answer service is available to inform of any deficiencies.
What do I do regarding the return of the equipment?
On the day of collection, all table and chairs must be stacked and stored in the manner in which they were left for you.
Crockery, cutlery, glassware and tableware must be free from food and debris and packed into the proper containers, as when delivered. The same will apply for props and other items provided.
All the equipment should be made ready and put in the same location as it was delivered unless other arrangements have been madeÂ in advance with the office team.
A charge will be made for the time taken to locate, dismantle or pack any items.
What happens if I break, damage or lose any hired equipment?
When the items are returned, our staff will check for any damages or losses.
Any items that are found to be broken, missing or damaged will be charged to you. The replacements rates are displayed on your contract of hire. We will charge the replacement value on the card provided for damage and loss.
Who is responsible for the equipment while out on hire?
As you are the hirer of the equipment you responsible for all equipment hired from Classic Crockery, from the time of delivery right through the return of the goods.