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Frequently Asked Questions

We deliver and collect

We have a number of our own vans (with drivers) that help us deliver and collect all over London and the surrounding counties, as well as further afield when required, 7 days a week.

We have a minimum order value of £200 + delivery and VAT for us to deliver within London. For smaller orders, or if you wish to save the delivery cost you can collect the items from our West London warehouse yourself or via an Uber type service. Our address is Unit 10 – 11,  Maple Industrial Estate, West London, TW13 7AW.  Simply return the items when your event is over. If you wish to return items out of office hours including Saturday and Sundays and you can request a 30 minute time slot. A fee is payable of £30 per 30 minute time slot.

Washing Up

We charge 15% of the Rental fee to wash the items hired. When you return items that we ask that you rinse the items to remove food and drink remnants to prevent extra charges. The risks that we would ask you to help us minimise are: 1. Dried food and drink on crockery, cutlery and glassware. 2. Foods that stain crockery, especially if they contain colour additives or natural acids e.g. turmeric, vinegar or lemon.

Dirty items with dried food on them need to be washed for longer at a higher heat which risks damaging the items. We have very high hygiene standards, if these cannot be met due to stained or damaged items you will be charged for a new item.

How long can we keep the items?

We want you to relax and enjoy your event so you can keep anything you hire for 4 days. That way we can deliver a day or two before and collect after the event. If you require the items for longer we can arrange this at an extra cost.

How do you pack the items?

We ensure all items are properly packed to keep them safe and enable you to move, store and repack them after use easily. We use crates for glasses and cups, rigid plastic crates for plates, glassware, cutlery and everything else. For good measure some items like tea pots and glass jars may be supplied in padded cloth pouches as well as crates. Furniture has protective sheets where possible.

Can you post items

Some less breakable items can be sent to you via courier, such as chair covers, linen, signs and props, as long as they aren’t too fragile, heavy and can fit into a box. We provide you with a return label so our courier can collect the items after the event and bring them back to us.

If you have any queries please contact us to discuss your requirements.